Customer Success Manager – US.

As part of the Sun Chemical group, Aura’s mission is to revolutionize the packaging market and pioneer global solutions that protect both business and the planet. We combine expert consultancy, world-leading technology, and strategic insights to help organizations manage sustainability every day. Our Insights team empowers you to spot future opportunities early, embrace proactive planning, and leave risk behind.

As a Customer Success Manager, you will be an integral part of delivering excellent service to Aura’s e-halo clients. Reporting to the Client Services Director, you will manage client relationships to achieve our company and clients’ goals, identifying opportunities, and maximizing the value of e-halo.

You will be an essential conduit with our clients, establishing and maintaining critical relationships with key stakeholders to ensure we exceed customer expectations, grow revenues, and deliver on our contracted commitments.

What You’ll Deliver

• Drive revenue growth with existing clients, aligned to the Key Account Strategic Plan objectives.
• Establish and maintain strong professional relationships with all key internal and external stakeholders.
• Provide ‘on the ground’ support to the client with regular in person meetings.
• Provide weekly, monthly and quarterly high-level client reporting and input into client reviews.
• Collect customer feedback on service levels to inform service quality and continuous improvement in both products and service.
• Monitor, track and report on the progress of all projects.
• Work collaboratively with Supplier Success and other Aura departments.
• Ensure all client processes are controlled and documented in line with ISO standards.
• Fulfilment of any other duties that may reasonably be required in line with your role as Customer Success Manager.

Your Experience

• Bachelor’s degree preferred (particularly in Sustainability, Environmental Studies, or Supply Chain Management) plus 2-3 years of experience in Retail Account Management.
• In lieu of a bachelor’s degree, candidates with relevant work experience in Retail Account Management will be considered.
• Proficient in establishing and nurturing strong customer relationships.
• Thorough understanding of Office 365 suite.
• Able to confidently host supplier and internal stakeholder-facing meetings.
• Able to manage multiple projects concurrently.
• Good understanding of planning and project management principles.

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

At Aura, you’ll be part of a team shaping the future of packaging sustainability on a global scale. You’ll collaborate with some of the world’s most forward-thinking retailers and brands, work with cutting-edge technology, and help shape the future of packaging sustainability. Every day, your work will contribute to meaningful, measurable change for people and the planet.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.